Shipping policy

Shipping Policy

At Txrmetal, we are dedicated to providing a seamless, reliable, and transparent delivery experience. This policy outlines our commitment to delivering your footwear and accessories as efficiently as possible, wherever you are in the world.

1. Order Processing Timeline

All orders are prepared and processed within 1–3 business days, excluding weekends and holidays.

• Daily Cut-off Time: 5:00 PM (EST).
• High Volume Periods: During peak seasons or promotional events, processing may take slightly longer. If a significant delay is expected, we will notify you via email.

2. Shipping Destinations & Rates

Txrmetal offers worldwide shipping. Our shipping options are:

Delivery Estimates: The delivery estimates above exclude the 1–3 business days required for order processing. Delivery dates are estimates and are not guaranteed.

Occasional delays may occur due to carrier volume, customs processing, weather conditions, or other logistical challenges beyond our control.

3. Shipment Confirmation & Tracking

Once your package ships, you will receive a Shipment Confirmation email containing your tracking number(s).

• Activation: Tracking information typically becomes active within 24 hours.
• Monitoring: You can use your tracking number to monitor your package through our integrated tracking page or 17TRACK.

4. Customs, Duties, and Taxes

International orders may be subject to customs duties, VAT, import taxes, or other local charges.

Unless expressly included at checkout, these charges are determined by the destination country’s authorities and are the customer’s responsibility. They are not included in our shipping fees.

5. Shipping Protection & Damages

If your order arrives damaged or is confirmed lost during transit, please contact us at wadelane486@outlook.com.

• Action Required: Please retain the original packaging and provide your order number and photographs of any damaged products and packaging.
• Resolution: Our team will investigate with the carrier and arrange an appropriate replacement or refund for confirmed damage or loss during transit.

6. Contact Details

If you have questions regarding your shipment or our shipping practices, please contact us:

• Website: txrmetal.com
• Company Name: RHONDA HOLLANDER HOLDINGS, LLC
• Email: wadelane486@outlook.com
• Registered Address: 314 S. Federal Highway, Dania Beach, FL 33004, United States