Frequently Asked Questions

What products does Txrmetal sell?

Txrmetal offers Crocs footwear and accessories, including adult, children’s, and toddler clogs, sandals, slides, slippers, shoe charms, decorative accessories, shoe tattoos, bags, pouches, cosmetic bags, and compatible electronic cases.

Where do you ship?

We offer worldwide shipping where available at checkout. Shipping availability may vary depending on the destination and product.

How long does order processing take?

Orders are normally processed within 1–3 business days, excluding weekends and public holidays.

What shipping options are available?

Delivery estimates begin after order processing and are estimates only.

Will I receive tracking information?

Yes. Once your order ships, tracking information will be sent by email when available.

Tracking may take up to 24–72 hours to become active after the shipping label is created.

You may also track your order through 17TRACK.

What if my package is delayed?

Delivery may be affected by carrier volume, customs processing, weather, holidays, or other events outside our control.

If your tracking information has not updated or your package is delayed, please contact us at wadelane486@outlook.com.

What if my package is marked delivered but I cannot find it?

Please check with household members, neighbors, building management, and the delivery carrier first.

If you still cannot locate the package, contact us with your order number and tracking information so we can assist.

What should I do if my order arrives damaged or incorrect?

Contact us within 7 calendar days after delivery at wadelane486@outlook.com.

Please provide:

• Your order number
• Photos of the product
• Photos of the packaging
• A photo of the shipping label

Please keep all original packaging until the issue is resolved.

What is your return period?

Return requests must normally be made within 30 calendar days after delivery.

Please contact us before sending anything back. We will provide return instructions and the approved return address.

What condition must a returned item be in?

Products must be unused, unworn, clean, and in their original condition with original packaging, tags, accessories, and proof of purchase when applicable.

Shoes should only be tried on indoors on a clean surface.

Can I return used shoe charms or shoe tattoos?

Opened or used shoe tattoos and used or damaged accessories may not be eligible for return.

Please review the individual product page and our Refund and Return Policy before ordering.

Can I return an item if I selected the wrong size?

You may request a return within the return period if the product is unused and meets the return conditions.

Customers are generally responsible for return shipping when the return is due to incorrect size, wrong style selection, or a change of mind.

Can I exchange an item?

Exchanges depend on product availability. If the requested size, color, or product is unavailable, we may issue a refund instead.

Can I cancel my order?

You may contact us within 12 hours after placing your order to request cancellation.

Cancellation cannot be guaranteed after the order has entered processing or shipping.

What footwear sizes are available?

Depending on the product, footwear may use:

• U.S. men’s sizes marked with M
• U.S. women’s sizes marked with W
• Combined sizes such as M5W7
• Children’s sizes marked with C
• Junior sizes marked with J

Please select the exact size shown on the product page.

How do I choose the correct size?

Measure both feet from the back of the heel to the tip of the longest toe. Use the measurement of the larger foot and review the product-specific size information.

Fit may vary between clogs, sandals, slides, lined footwear, and other styles.

You can view our Footwear & Accessories Size Guide.

What does OS mean?

OS means “One Size” for that specific accessory. It does not guarantee that the item will fit every shoe, device, or user.

Please review the product description for compatibility and dimensions.

How do I check whether an electronic case fits my device?

Check the exact device model listed on the product page before ordering. Cases are designed for specific models and may not fit similar-looking devices.

Are shoe tattoos safe to use on skin?

No. Shoe tattoos are designed for shoes and suitable accessories only. They are not intended for skin or cosmetic use.

They may damage or discolor some materials. Follow the product instructions and remove them with the recommended method.

Are charms and small accessories toys?

No. Some charms and small accessories are not toys and may present a choking hazard. They are not intended for children under 3 years of age unless the product information states otherwise.

What payment methods do you accept?

Payment options available to you are displayed at checkout and may include major credit cards, debit cards, Apple Pay, Google Pay, Shop Pay, or other Shopify-supported payment methods.

What currency are prices shown in?

Prices are displayed in U.S. dollars (USD) unless another currency is shown at checkout.

Your bank or payment provider may apply currency conversion or international transaction fees.

Will I have to pay customs or import fees?

International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other local charges.

Unless expressly included at checkout, these charges are the customer’s responsibility.

How can I contact customer service?

Email us at:

wadelane486@outlook.com

We aim to respond within 1–2 business days, excluding weekends and public holidays.

For order questions, please include your order number.

What is the business information for Txrmetal?

Store Name: Txrmetal
Legal Business Name: RHONDA HOLLANDER HOLDINGS, LLC
Website: https://txrmetal.com

Registered Address:
314 S. Federal Highway
Dania Beach, FL 33004
United States

For returns, please contact us first. Do not send a return to the registered address unless our customer service team specifically instructs you to do so.